Duck Go Win Terms and Conditions
 1. The Promoter (About Us)
Weâre Duck Go Win Ltd, a UK-based company (company number: [your number]) with our main office at Unit 1, Acorn Business Park, Moss Road, Grimsby, North East Lincolnshire, DN32 OLW.
Weâre a predominantly social media-based (Facebook) prize draw, but you can also see us âThe Promoterâ running the prize draws over at https://duckgowin.co.uk.
Our prize draws are open to residents of England and Scotland, and weâre the team responsible for organising each draw, making sure everythingâs fair, and guaranteeing that someone really does walk away with the prize.
2. Our Platforms
You can take part in our prize draws through our website at duckgowin.co.uk and via the Duck Go Win Facebook Page and Group â these are the places we run and promote our draws (weâll call them our âplatformsâ). Every time we run a draw, a portion of the net proceeds from selected prize draws will be donated to registered UK charities or non-profit causes, as stated on the relevant draw promotion. These donations are made voluntarily and are not linked to individual entries.
3 . The Terms and Conditions
3.1 These terms and conditions (weâll call them âTermsâ) explain how each prize draw works and what the rules are for entering.
3.2 Before taking part in any draw, please read through these Terms so you know exactly what youâre agreeing to.
3.3 Our Terms and Conditions may be updated occasionally, so itâs a good idea to check back here before entering a new draw. If we do make changes, weâll mention it on our website (and Facebook Page) and the updated Terms will apply from the date we post them.
3.4 By entering any of our prize draws, youâre confirming that youâve read and understood these Terms (and our Privacy Policy), and that you agree to follow them.
3.5 If you have any questions, concerns, or complaints about a draw, feel free to get in touch at competitions@duckgowin.co.uk or [phone number] â weâre always happy to help.
3.6 If you have trouble entering or need these Terms in a different format (like large print, audio, or braille), just contact us using the details above and weâll do our best to help
4 . Who Can Enter & How It Works
4.1 Our prize draws are open to anyone aged 18 or over who lives in England, Scotland, or Wales.
4.2 By entering, youâre confirming that:
4.2.1 Youâre at least 18 years old.
4.2.2 Youâre legally allowed to enter the draws.
4.2.3 Youâre following the laws in your own country or region when it comes to entering competitions (and if youâre unsure, we recommend checking or getting legal advice);
4.2.4 Youâve read and agreed to these Terms, and anything else listed on our website about the draw.
4.3 You canât enter if:
4.3.1 You work for us or one of our partner companies.
4.3.2 You work for a company involved in running the draw (like prize suppliers or marketing partners).
4.3.3 Youâre an immediate family member of anyone in the two groups above.
4.4 Weâll have to disqualify entries if:
4.4.1 They donât follow the rules set out here.
4.4.2 Theyâre incomplete, hard to read, or missing info.
4.4.3 Theyâre sent by post but have the wrong postage or were sent to the wrong address.
4.4.4 They arrive after the closing time/date.
4.4.5 We believe someone is trying to cheat, manipulate, or unfairly affect the result.
4.5 We might ask for proof of your age, where you live, or that you meet the rules. If you canât provide that when asked, we may have to cancel your entry or withdraw a prize.
4.6 We reserve the right to decide whether an entry (or entrant) is valid. Our decision is final, and we are not obligated to give a reason for disqualification.
5 . How to Enter a Draw
5.1 You can enter the Duck Go Win prize draws on our Facebook Page, Group, via our website or by post, as outlined below.
5.1.1 Postal / Social Media Entries and Website entries have equal chance of being picked as winners!
Website Entry
5.2 To enter online, visit https://www.duckgowin.co.uk and follow the instructions provided on the relevant prize draw page. The cost of entry will be clearly displayed before you complete your purchase.
5.3 To submit an entry online, you must first register an account with us (see clause 4.9). Once payment is completed, your entry will be confirmed, and your draw number(s) will be visible in the “My Account” section under “History”.
 Social Media Entry
5.4 Draws allow entry directly via our official Facebook Page / Group and Instagram Page
5.6 Entry methods may include liking, commenting, tagging, sharing, or following a page/post, depending on the specific draw instructions.
5.7 All entry requirements will be clearly stated in the post description.
5.8 To complete your entry, you will be required to register an account on our website and confirm your details.
5.9 We reserve the right to disqualify entries that do not meet the requirements.
Free Postal Entry
5.4 You may enter by post without payment, but you must register an online account with us first before submitting your postal entry.
5.5 To enter by post, send a postcard with the following information:
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- Your full name
- Your Duck Go Win account number
- Your postal address (must be a UK, Wales or Scotland resident)
- Date of birth
- Email address
- Telephone number
- The name of the prize draw you wish to enter
Send your entry to:
Duck Go Win Ltd, Free Entry
Unit 1, Acorn Business Park, Moss Road, Grimsby, North East Lincolnshire, DN32 OLW.
5.6 Only one postal entry per household is allowed per prize draw.
5.7 Postal entries must be received before the closing date and time stated on the prize draw page. Late entries will not be accepted.
5.8 Valid free entries will be recorded in your account history once processed.
Account Registration
5.9 To enter any draw, you must create an account on our Website. You must provide accurate and up-to-date information, including your name, email, and postal address. We are not responsible for any issues caused by incorrect details.
5.10 You will be required to create a secure password. It is your responsibility to keep your login information confidential. If you suspect unauthorised use of your account, you must notify us immediately.
Entry Confirmation
5.11 Entry to a draw is not confirmed until you receive confirmation via email and see the entry listed in your account under “My Account”. You will also be required to confirm your age (18+) and acceptance of our Terms and Privacy Policy.
Entry Conditions
5.12 We reserve the right to reject or disqualify entries where we have reason to believe a breach of these Terms has occurred. In such cases, any prizes awarded may be withdrawn and must be returned or reimbursed.
5.13 We reserve the right to reject entries that we deem to be offensive, unlawful, inappropriate, or harmful. We may also suspend or delete accounts associated with such entries.
5.14 We accept no responsibility for entries that are lost, delayed, incomplete, misdirected, or not received due to technical errors, postal delays, or other disruptions.
General Draw Rules
5.15 Only one draw will operate at a time for each competition.
5.16 Each draw will close when the countdown timer on the draw page reaches zero.
5.17 The prize for each draw will be clearly displayed on our website.
5.18 Unless stated otherwise, there will be one winner per draw.
5.19 You must enter the draw using your own account. Entries made on behalf of another person are not permitted.
5.20 Unless otherwise stated on the draw page, individuals may enter a draw up to a maximum of 10 times per draw. We reserve the right to disqualify entries that exceed this limit.
6 . The Draw
6.1 Every draw uses a random number generator (usually Googleâs, or a similar trusted tool) to pick the winning entry. The number thatâs randomly selected is the winner.
6.2 Unless we say otherwise on the website or on our Social Medias, each draw will have one winner.
6.3 Draws are streamed live on our Facebook page and may also be shown on other social media platforms we use.
6.4 Weâll try to contact the winner as soon as possible using the email and contact details provided on their account. Itâs your responsibility to make sure your contact info is correct and that our email hasnât landed in your spam or junk folder.
6.5 If we canât reach the winner within 5 days (or longer if we choose), or the winner doesnât reply or has broken the rules, they will lose the prize. In that case, weâll redraw and pick a new winner.
6.5.1 In the rare event of a technical failure, system error, or other issue affecting the fairness of a draw, we reserve the right to rerun the draw or take other reasonable remedial actions.
6.6 Before receiving a prize, the winner must provide two forms of ID, and one must include a photo. If valid ID isnât provided, the prize will be forfeited and redrawn.
6.7 Once the winner has been verified, weâll contact them to arrange free delivery of the prize within Great Britain, using the address on their account.
6.8 If the prize is cash, we aim to transfer the money to the winner within 30 days of the draw.
6.9 For non-cash prizes, weâll provide instructions on how to claim, book, or receive the prize.
6.10 Some prizes – especially custom-made ones – may be subject to availability and lead times.
6.11 Winners are responsible for any additional costs or expenses related to claiming or using the prize, unless weâve stated otherwise.
6.12 We arenât responsible for damage or loss caused by third-party delivery services, and weâre not required to replace lost or damaged prizes.
6.13 Any taxes or other charges that come from winning a prize are the winnerâs responsibility. We recommend seeking independent financial advice if youâre unsure.
6.14 Some prizes may have extra terms from the prize supplier or partner. These will also apply.
6.15 If we canât offer the original prize for any reason, we may:
6.15.1 Provide a similar alternative of equal or greater value, or
6.15.2 Offer a cash alternative.
6.16 Prizes are for the named winner only and canât be transferred to anyone else.
6.17 Weâll publish partial details of the winner on our website for up to 6 months after the draw, or you can request them by emailing us at competitions@duckgowin.co.uk
6.18 If you donât want your name published as a winner, you must let us know before the closing date of the draw.
6.19 Winners may be asked to take part in publicity (photos, interviews, or videos) for use on our website, social media, or press coverage. This may include showing your current profile picture on our Winners page. See our Privacy section for more details.
6.20 All draws are logged and auditable. If required, a record of the draw result and selection process can be made available for transparency.
7. Personal Information
7.1 When you enter a draw, weâll use the personal details you provide to run and manage the competition. Sometimes, we work with trusted third parties to help us do this.
7.2 Weâll only use your information as explained in our Privacy Policy. Please make sure you read it before entering.
7.2.1 We retain draw-related data (including entry records, winner information, and correspondence) for up to 6 years for legal, audit, and compliance purposes.
7.3 By entering, you agree that we may use your name, county, job title, and photo or likeness for promotional purposes (including on social media or our website), with no extra payment to you.
8. Intellectual Property
8.1 If your entry includes content like photos, videos, or written material, youâll still own the rights to it â but by entering, you give us permission to use it for anything related to this competition.
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- This permission includes things like:
- Editing or adding text to your entry
- Sharing it on our website, social media, or in marketing
- Using it in future promotions
- Letting our trusted partners use it too
- You confirm that your entry:
- Is your own original work
- Doesnât break anyone elseâs copyright or trademarks
- Isnât offensive, illegal, or inappropriate
- Doesnât include private or sensitive information without consent
- This permission includes things like:
8.4 If your entry features other people (like in photos or videos), you must get their permission first.
8.5 We may ask for proof of that permission. If you canât provide it, we may disqualify your entry.
8.6 You wonât receive any payment for us using your entry, and you canât withdraw permission unless we agree in writing.
9. Important Legal Information
9.1 All entries are non-refundable, whether you win or not.
9.2 Weâre not responsible for things outside our control that may affect the draw â like technical issues, internet problems, third-party service failures, or anything else that disrupts or delays the draw.
9.3 We can cancel, delay, suspend, or end a draw at any time if something unexpected happens. We can also disqualify anyone who tampers with or unfairly affects the draw. No compensation will be given in these cases.
9.4 We may update these Terms or change/cancel a draw if we believe itâs reasonable to do so. Again, no compensation will be offered if this happens.
9.5 Our decisions regarding any draw are final.
9.6 We donât guarantee the quality or suitability of any prize. Prizes are provided “as is” and all legal warranties or guarantees are excluded to the fullest extent allowed by law.
9.7 We are not liable for any loss, costs, or damage related to your entry in the draw, unless it results from our negligence causing death or personal injury.
9.8 If you’re a winner, our maximum responsibility to you is the value of the prize.
9.9 If you didnât win, our maximum responsibility is limited to what you paid to enter.
9.10 Weâre not legally responsible for:
9.10.1 Losses you couldnât have expected at the time you entered
9.10.2 Losses that werenât directly our fault
9.10.3 Business-related losses
9.10.4 Losses affecting non-consumers
9.11 Nothing in these Terms affects your legal (statutory) rights.
9.12 If any part of these Terms turns out to be invalid or unenforceable, the rest of the Terms still apply.
9.13 If you need to contact us or make a complaint, you can reach us at:
Phone: *telephone needed*
Email: competitions@duckgowin.co.uk
Post: Unit 1, Acorn Business Park, Moss Road, Grimsby, North East Lincolnshire, DN32 OLW.
9.14 These Terms are governed by the laws of England and Wales, and if any dispute comes up, itâll be handled by a court within Great Britain.
10 . Use of Social Media Platforms
10.1 In addition to the Website, Duck Go Win Ltd operates official pages and groups on third-party platforms including, but not limited to, Facebook and Instagram (âSocial Platformsâ).
10.2 By accessing, following, commenting on, or otherwise interacting with our content on these Social Platforms, you agree to be bound by:
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- These Terms and Conditions; and
- The applicable terms, conditions, and community guidelines of the relevant Social Platform.
10.3 We reserve the right to remove or block any user from our Social Platforms, without notice, where we consider behaviour to be:
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- Abusive, defamatory, or offensive.
- Spam or promotional in nature.
- In breach of any applicable laws or platform rules.
- Intended to interfere with or manipulate the outcome of any Draw.
10.4 Information provided on our Social Platforms is for promotional purposes only. In the event of any conflict between information posted on a Social Platform and the details set out on our Website, the version published on our Website shall prevail.
10.5 Prize draws promoted on Social Platforms are in no way sponsored, endorsed, administered by, or associated with Facebook, Instagram, or any other third-party platform. You acknowledge that your participation in a Draw is provided to Duck Go Win Ltd, not to the platform itself.
11. Website Terms of Use
11.1 These Terms explain how you may use our website at www.duckgowin.co.uk (âWebsiteâ).
11.2 By using the Website, you agree to be bound by these Terms. If you do not accept them, you must stop using the Website immediately.
11.3 These Terms apply to all parts of the Website, including any content, features, and services provided through it.
12. Use of the Website
12.1 The Website is provided for your personal, non-commercial use only.
12.2 You are responsible for any costs related to accessing the Website (e.g., mobile data charges or internet access).
12.3 We do not guarantee that the Website is suitable or available for use outside Great Britain. If you access it from elsewhere, you do so at your own risk and must comply with any local laws.
12.4 If you experience any difficulties accessing or using the Website, please contact us using the contact details provided.
12.5 You must not:
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- 5.1 Misuse the Website by introducing viruses, malware, or any harmful code.
- 5.2 Attempt to gain unauthorised access to the Website, its servers, or connected systems.
12.6 We reserve the right to suspend or block your access if you breach these Terms or applicable laws.
13. Registration & Account Security
13.1 Some areas of the Website require you to register an account.
13.2 We may refuse or cancel account registrations at our sole discretion.
13.3 You are responsible for keeping your login credentials secure and confidential.
13.4 If we suspect misuse of your account or a security issue, we may require you to change your password or suspend your account.
13.5 We reserve the right to suspend or permanently ban any account found to be in breach of these Terms, including but not limited to misuse, fraudulent activity, harassment, or attempts to interfere with any draw.
14. Infringing or Inappropriate Content
14.1 We may remove or deactivate any account or content that breaches these Terms or is, in our opinion, inappropriate or unlawful.
14.2 If you believe any content on our Website is offensive or infringes your rights, please contact us immediately.
15. Intellectual Property
15.1 All intellectual property rights in the Website and its content belong to Duck Go Win Ltd or our licensors.
15.2 These rights include, but are not limited to, copyright, trademarks, domain names, and design rights, whether registered or unregistered.
15.3 You must not copy, reuse, or distribute any part of the Website or its content without written permission.
15.4 The âDuck Go Winâ name and logo are protected trademarks. Other trademarks may also appear and are the property of their respective owners.
16. Submitting Information
16.1 While we aim to keep the Website secure, we do not guarantee the confidentiality of any information you submit unless it is covered by our Privacy Policy.
16.2 Any non-personal information submitted may be used by us freely and without restriction.
17. Website Accuracy & Availability
17.1 We aim to keep the Website up to date and accurate but do not guarantee it will be error-free or suitable for every purpose.
17.2 We may suspend or shut down parts of the Website at any time without notice.
17.3 Content on the Website is for general information only. It is not legal, financial, or professional advice.
17.4 We do not always guarantee uninterrupted access to the Website.
18. Links to Other Sites
18.1 The Website may contain links to external sites or ads. These are for your convenience only.
18.2 We are not responsible for any third-party content or services and do not endorse them.
19. Events Outside Our Control
19.1 We are not liable for any failure to comply with these Terms due to events beyond our control. This includes, but is not limited to, strikes, system failures, natural disasters, or pandemics.
20. Third Party Rights
20.1 No third party has the right to enforce any part of these Terms.
21. Changes to These Terms
21.1 We may update these Terms at any time. The most recent version will always be available on the Website.
21.2 By continuing to use the Website after changes are posted, you agree to the revised Terms. You should check this page regularly.
22. Disputes & Governing Law
22.1 We aim to resolve disputes quickly and fairly. If you have an issue, please contact us directly.
22.2 If a dispute cannot be resolved, you may choose to use Alternative Dispute Resolution (ADR),or pursue a claim through the courts.
22.3 These Terms are governed by the laws of England and Wales. Any disputes will be handled in the courts of the country within Great Britain where you reside.